A chatbot is a computer program that is designed to simulate conversations with human users, typically on the Internet. Chatbots act as automated virtual assistants, capable of communicating with people through text messages on instant messaging platforms, forums, and onsite live chat apps.

Why use chatbots?

1. Facilitate Seamless Live Communication

2. Make Customer Service Available 24/7

3. Save Time and Money

4. Reduce People-to-People Interactions with Customers

5. Eliminate Tedious Time-Consuming Tasks

6. Offer a Smoother Customer Journey

7. Reduce Stress for Consumers

8. Eliminate Interactive Voice Response (IVR) Systems

9. Humanize Your Brand

10. Marketing is More Targeted

11. Help Grow Your Business

12. Constant Improvement Over Time With Machine Learning